Privacy Policy

Effective Date: January 1, 2026 · Last Updated: June 19, 2026

Maz CNC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when you visit www.mazcnc.com (the "Site") or interact with our sales, service, and support teams.

By using the Site or providing information to Maz CNC, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as limited technical information that is gathered automatically when you visit the Site.

a. Information You Provide Directly

• Contact information — name, company, job title, phone number, email address, and mailing address
• Service request details — machine make and model, controller type, facility location, problem description, and any documentation you upload
• Quote and billing information — purchase order numbers, billing address, and (for payment) information processed by our third-party payment processor
• Communications — the contents of emails, phone calls (when recorded with your consent), and any messages you send through our web forms

b. Information Collected Automatically

• IP address, browser type and version, operating system, and referring URL
• Pages viewed, time spent on pages, and click patterns (aggregated analytics)
• Cookies and similar tracking technologies (see Section 6 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to service requests, schedule on-site visits, and dispatch technicians
• To prepare quotes, issue invoices, and process payments
• To maintain records of machine service history, calibration certificates, and warranty documentation
• To send operational communications such as appointment confirmations, service updates, and post-service follow-ups
• To improve our website performance, content, and customer experience
• To comply with legal, tax, and regulatory recordkeeping obligations

We do not sell or rent your personal information to third parties for marketing purposes.

3. How We Share Your Information

We limit sharing of your information to the following situations:

• Service partners — parts suppliers and OEM technical support channels when required to complete a repair or calibration
• Payment processors — credit card and ACH transactions are processed by PCI-compliant providers; we do not store full card numbers on our systems
• Scheduling and communications — third-party tools that help us manage appointments, email, and SMS notifications
• Legal compliance — when required by valid subpoena, court order, or applicable law
• Business transfers — in connection with a merger, acquisition, or sale of business assets, with confidentiality protections

All third parties that process personal information on our behalf are required by contract to keep that information confidential and secure.

4. Data Retention

We retain personal information only as long as needed to fulfill the purposes described in this policy, plus the time required to meet legal, tax, audit, and warranty obligations. Service records and calibration certificates are typically retained for a minimum of seven (7) years. When information is no longer required, we securely delete or anonymize it.

5. Data Security

We employ reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These safeguards include encrypted transmission (HTTPS), access controls on internal systems, and restricted physical access to paper records at our New Ipswich, NH facility. No method of transmission or storage, however, is 100% secure.

6. Cookies and Tracking

The Site uses cookies and similar technologies to operate, measure performance, and improve the user experience. Categories include:

• Strictly necessary cookies — required for the site to function and cannot be disabled
• Analytics cookies — aggregated traffic and usage data that helps us understand how visitors use the Site
• Marketing cookies — only set when you explicitly opt in to receive relevant advertising

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal retention obligations
• Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly

To exercise any of these rights, contact us at info@mazcnc.com or call (603) 562-4759.

8. Third-Party Links

The Site may contain links to third-party websites (such as OEM service documentation or parts suppliers). We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of every site that collects personal information.

9. Children's Privacy

The Site and our services are intended for business and professional audiences. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Effective Date" at the top of this page indicates when the policy was last revised. Material changes will be highlighted on the Site or communicated to active customers.

11. Contact Us

If you have questions, comments, or complaints about this Privacy Policy or our data practices, please contact us: